joule e. newton
1/5
Unprofessional and Bad Service
Sorry to leave a negative review but customers need to beware.
Took car in to get radio/electrical wiring fixed because screen won’t turn on.
Issue:
Dealership refused to share precheck mark ups and security videos with me. Picked up my car from getting serviced and it is in worser cosmetic condition. Very minor but new scratches were made to my vehicle. Grease stains all over the interior ceiling. Those were easily removed with a wet wipe but not the exterior scratches.
Lesson:
Take before and after pictures/video when dropping off car for any services. Check and compare before you leave the lot. I didn't think to be paranoid about dealership services until now.
Short Story: Just don't bother coming here. Wasted a lot of time.
Long Story:
Upon sitting down to wait for our advisor, we overhear an unhappy customer walking out in distress.
Caution, we all know the age old trope of the used car salesman being a slummy person trying to sell you a lemon for as much money as possible and ring you dry. Well, these guys here at this place live up to that stereotype.
Rather than addressing the issue with my car, they were trying to have me trade it in the whole time and up-sale us on a new model. We came to get scratches fixed that were caused by their mechanics.
I was curious about my trade-in value and mentioned it ONCE after complimenting the loaner vehicle I was returning 2 days ago. They've since turned into VULTURES.
Trading in my car was my lowest priority and I have also told them numerous times, but they wouldn't stop trying. It's complete tone deafness and outright really rude.
Nobody could admit fault. Nobody took responsibility for the issues that they created and overall they were very unresponsive and unhelpful. Everybody's insincere and says what you wanna hear but does what they want to do anyway.
After being pushed around and ignored until we had to talk to the general manager, Brian. He left a very bad taste in our mouth. If he is the person who's responsible for all of the team member's ethics, it is no surprise that everybody here are modeling after bad character.
He tried to offer us his help, said he'll look into what can be done for the scratches on the car, but the caveat was that he wouldn't help at all unless we were guaranteed to come back and be a customer of theirs rather than having us feel satisfied with our interaction or letting us know what can be done to fix the minor, but visible, scratches.
He said there wasn't a reason for him to help us anymore if I think the dealership has failed me and I was to go somewhere else regardless. It came off weird and unprofessional. He should keep that personal blurt to himself and find better ways to communicate if he doesn't want to help someone.
Brian, if you're reading this, you definitely didn't give me a reason to come back, in fact, you gave me the opposite. I haven't gotten a call back on a solution and I'm not expecting one at this point.
I was hoping the dealership services had a quick and easy buffer type of machine or tools but it's just escalated to getting spun around and repeatedly told to take on a great deal for a trade in.
I just ordered an auto paint kit on Amazon suggested by a friend. That alone is the most helpful advice I've gotten. I didn't know you can order factory paint color yourself. The paint code is on the driver's side door when you open it.
Summary:
Hope everyone reading this can learn from my mistake of not making notes or taking photographic records for safety measures. And then to check them, compare, and assess before driving off. Maybe even record your odometer. It is to protect yourself.
Question: Why was my car used for a breakfast run at 8:43AM? See attached receipt found in my car purchased by Matt.
Conclusion: I'll continue praying for the people working here that they'll gain a little more spiritual insight and awareness. I hope they do better for the sake of the community.
