Family Kia of St. Augustine - St. Augustine, Florida

Danielle E.

Caleb over at Family Kia was great. He helped me get the best deal and find me exactly what I was looking for. Make sure to ask for Caleb when you go in. Family Kia always takes good care of their customers.

Tony F.

I had a great experience here today. I went in for some recall work and walked out in a new Sportage! Stephanie was awesome. Car shopping is usually stressful, but I have to say this was very easy. This is my second car with Family Kia and we will be back.

Yesenia B.

Excellent experience. The staff was friendly and knowledgeable, my salesperson Zack Phipps guided me through the process without any pressure. The customer service was outstanding, even after the purchase. I highly recommend for anyone looking for a new or used car. Thank you for making the car buying process so smooth!

Shaun H.

My wife and I decided to purchase a vehicle from Kia on Christmas Eve and the service was amazing. We started the process on the phone with Denise and she was more than helpful. When my wife and I showed up, the car was already pulled up for us to test drive. Zack greeted us at the front door and had excellent customer service throughout our experience. Everyone who we spoke to was very friendly and the process was the easiest that we have experienced when purchasing a vehicle. We would definitely recommend going through Zack for our next purchase. Keep doing what you're doing because it is working.

Antonio W.

Debbie was great to work with. We came up and she showed us the best hospitality from the beginning to end. She made sure my wife and daughter was out the cold and got whatever they could offer us while waiting. If you’re looking for the best person to work with I would definitely recommend Debbie.

Denny T.

UPDATE - The Service manager reached out and apologized for any confusion and wanted to refund the services I felt were excessive to regain my and my duaghter's trust. ***.

My daughter, a college student at the local college, brought her (my) car into the dealership for a simple oil change. 2 hours later I get a charge for $431 for an $89 oil change. The dealership pushed a Throttle Body service and Wheel alignment on her. The car is a 2023 with 23.5k miles. After texts with the advisor (and a promise I would get a call from the Service Manager which did not happen) I was told Kia recommends TB service EVERY 15k miles and an alignment EVERY 10k. That is beyond absurd. Mechanics recommend a TB service at 75k and alignment AS NEEDED. The maintenance schedule in the owners manual does not recommend EITHER and states that most likely an alignment will never be needed (Of course we know that is not the case but not until new tires/parts or damage). The service department saw a college girl pull in with her father's credit card and took advantage of her. This is an example of up-selling and predatory sales tactics. Derek was her advisor, FYI. "Family" Kia has lost 3.5 years of my business while she completes college, as I have no confidence that they will HONESTLY take care of her and the car. STAY AWAY

Kristina

We truly enjoyed the people at Family Kia St Augustine. After having a bad experience at other Kia dealership that was only 20 minutes away, we wound up driving 4 hours to this dealership and it was worth it. Stephany H. was so polite and knowledgeable . Got our paper work done asap . We called ahead of time got the deal we wanted, thanks to Denise and manger, so after the 4 hour drive I got the car I wanted and am happy. Thank you to ALL who made our experience great!

Katey A.

John showed me a jeep today and he was amazing! The jeep wasn't exactly what I was looking for but if anyone is looking for a car John is your guy! He was very personable and knew how to find the right answers.