Wayne AutoMall Hyundai - Wayne, New Jersey

Steven S.

Went in to just look at the palisades, 6 hours later I was walking out with a 25 calligraphy night edition. All thanks to David who did a great job, super attentive and didn’t make us feel rushed at any point of the purchase. Would definitely recommend coming by and purchasing a car from him

allan S.

We had a great experience with Hyundai Sales Associate Jeffrey Tepale at Wayne AutoMall Hyundai, NJ! From start to finish, Jeffrey was professional, knowledgeable, and attentive, making the entire leasing process smooth and stress-free.

The dealership offered a great selection, competitive pricing, and excellent customer service. We highly recommend Wayne AutoMall Hyundai to anyone looking to purchase or lease a new or pre-owned Hyundai. Thank you, Jeffrey, for making this such a positive experience! 🚗✨

Acelyn C.

I had spectacular experience at Wayne Hyundai!! All the staff is very well educated on their inventory and always service with a smile! Special shout out to Jeff T and Chuck for their outstanding work I would definitely recommend sitting and speaking with either when coming into the store and thank you to Ralph for closing a spectacular deal it was money well spent i walked im and out of the store in a timely manner. Thanks again to everyone in the Wayne Hyundai location for your outstanding performance!! I am enjoying my new 2025 Hyundai Tucson immensely!!!!

Luis B.

In the competitive world of car sales, dealerships strive to stand out by highlighting the advantages of their vehicles, often emphasizing certifications that assure quality and reliability. However, the integrity of these claims is crucial for maintaining consumer trust. A recent incident involving a dealership's advertising practices has brought this issue to light, revealing the complexities and potential pitfalls within the industry.

The dealership in question advertised a vehicle as "certified," a term that typically implies a car has undergone rigorous inspections and meets specific standards set by the manufacturer or dealership. Certification can significantly affect a buyer's decision, as it often comes with extended warranties and other benefits. Even providing lower APRs. However, the situation became contentious when the dealership requested additional payment to provide the certification they had already advertised, despite the vehicle purportedly passing all necessary inspections.

This practice not only undermines consumer confidence but also raises questions about the transparency of dealership operations. The dealership's acknowledged a systemic issue with their advertising, yet their eagerness to justify the misleading information, further complicates the matter. It suggests a disconnect between their marketing strategies and operational ethics.

The refusal to honor the advertised certification without extra charges, even at the cost of losing a sale, indicates a short-sighted approach that prioritizes immediate financial gain over long-term customer relationships and reputation management. Such incidents can have a ripple effect, potentially harming the dealership's credibility and deterring future customers.

In conclusion, while certification can be a valuable asset for both dealerships and customers, transparency and honesty in advertising are paramount. Dealerships must ensure that their promotional strategies are not only effective but also grounded in ethical practices to foster a positive and trustworthy car-buying experience. This dealer did not provide a sense of confidence nor trustworthiness.

Jaclyn R.

! Wayne dealership was great at bringing in a car that met all my needs and helping me through all my options. They were efficient and very pleasant to deal with. Jeffrey was absolutely amazing! He helped me find the perfect car to meet all my needs. Would recommend him for all your car needs

Angela M.

This was my first experience purchasing a vehicle on my own, and I couldn’t have been more pleasantly surprised! Eddie and Ralph made the experience very easy and comfortable. They made sure to get me the best deal possible and made the overall experience smooth and effortless! 10/10 recommend Wayne Hyundai, and be sure to ask for Eddie as your sales rep!

Joseph

First car purchase. Jeff was extremely easy going and didn’t apply any pressure. Came multiple times to test drive with myself and then my wife, not much of a hassle. Brought my child as well and the dealership was easy going. Managers are pretty up front and after visiting 5 dealerships this one was definitely the most relaxed.

Tyree G.

10/10 At this location. Very friendly staff, welcoming energy. Communicative, informative, and they really make you feel valued. My Sales Rep. Jeffrey Tepale helped lead me to the perfect car based on my needs and wants. Offered stellar service and I would recommend him to anyone. Simon for Financing made sure all my questions and inquiries were answered before signing. I felt informed and assured before making final decisions.