Kia of West Nyack - West Nyack, New York

Alex S.

Sam made purchasing our first car an incredibly smooth and enjoyable experience! He was knowledgeable, patient, and genuinely cared about finding the right fit for us. He walked us through every step of the process, answered all our questions, and made what could have been stressful feel easy. Highly recommend working with Sam if you’re looking for a great car-buying experience!

Jacquelyn M.

We recently went in to Kia of West Nyack to get a new Telluride (our second one!) and had a wonderful experience!! Reggie was incredibly knowledgeable, efficient, and professional! He helped us (quickly) find our car and worked with us to get the best price. He had everything ready for us when we returned to pick up the vehicle the next day — it took about 15 minutes to sign the paperwork and get the keys to our new car! Most efficient car buying/leasing process I’ve ever experienced! The dealership is also clean, conveniently located, and had solid inventory. Everyone we worked with was very friendly and not at all pushy (Reggie’s manager Chris was also great! As was Alex in financing.) Highly recommend visiting Kia of West Nyack—and ask for Reggie when you do!

Matthew B.

I recently purchased a 2025 Kia Sportage, and I had an amazing experience thanks to Oliver. From the moment I walked in, he was incredibly genuine and straightforward. He never pressured me into making a decision or pushed for a sale, which I truly appreciated. Instead, he made sure I felt confident and informed throughout the entire process, leaving no room for uncertainty.

Oliver's honesty and professionalism made my experience smooth and enjoyable. If you're looking for someone you can trust, I highly recommend working with him. Thanks again, Oliver!

Zach G.

Thanks to all the staff at Kia who made the sale very easy going. GSM Chris, Sales manager Tomy V. and Sammy who set Eyal up with final tech setup. The K4 is really nice.

Angela T.

I went into Kia today and was helped by Sam. He was very professional, kind and easy to work with. I told him exactly what I needed car wise and payment wise and he did not disappoint. He did his best to make the deal happen for me and updated me every step of the way. I highly recommend him and the whole team at Kia. They are all very helpful and great to work with. My third time leasing from them and will definitely be back again!

Max V.

The process for purchasing my K4 lease was a success and a smooth process. I told Lewis what I asked for and he fulfilled my promise without any hassle. Highly recommend Lewis the sale person and the manager Chris. Thank you KIA of West Nyack.

Luke P.

🚨 2 Weeks Without Action on a Critical Kia Safety Defect—Risking Lives on the Road: After 2 weeks at Kia West Nyack, my car remains unrepaired, with no resolution or timeline provided for a dangerous defect that causes sudden loss of acceleration.

My 2023 Kia Sportage Hybrid suffers from a recurring ‘Check Hybrid System Stop Safely’ error, causing sudden loss of acceleration—a grave safety risk. I provided the dealership with a video of the error, yet the issue persists unresolved.

The day after I dropped off my car, a technician called to inform me they couldn’t replicate the error during testing. Since then, I’ve had to call repeatedly for updates—no one from the dealership has proactively followed up. Keeping customers informed should be standard practice, especially for safety-critical issues like mine.

Despite early knowledge that the issue couldn’t be replicated, Kia West Nyack failed to escalate the matter to Kia Corporate’s tech line or involve a specialist. Corporate confirmed no tech line case has been opened (Case #16941525), contradicting what the dealership has repeatedly told me. I’ve escalated to the Service Manager, customer service, and even the General Manager, yet no one has taken ownership or provided a clear resolution plan for this safety-critical defect.

To make matters worse, no loaner vehicle has been provided, leaving me stranded without transportation for 2 weeks, disrupting my daily commute, family responsibilities, and work obligations.

What’s deeply concerning is that this issue isn’t limited to my car. Reports across online forums show that many Kia and Hyundai hybrid owners have experienced the same dangerous defect for months, if not years, without a recall or resolution. These hybrids, still on the road, pose a significant safety risk to the community. Sudden loss of acceleration on highways or in traffic could lead to serious accidents. If this issue hasn’t already caused collisions, it’s only a matter of time.

This lack of action from Kia and its dealerships to address a known defect is unacceptable and highlights their disregard for customer safety. Kia must take immediate steps to issue a recall, escalate unresolved cases like mine, and provide loaner vehicles to affected customers.

Potential customers, think carefully before purchasing a Kia or Hyundai hybrid vehicle. If the manufacturer and dealerships are this negligent after the sale, imagine the risks you’d be taking.

Kia West Nyack, how do you plan to resolve this issue and protect not just your customers but everyone on the road? This safety-critical defect demands accountability and immediate action. I hope this review pushes you and Kia Corporate to address these failures and prevent future harm.

Sara C.

We were in the market for a new family car and decided to stop into Kia of West Nyack. Upon arriving, we were greeted by Melvyn. He was incredibly knowledgable, kind and patient with us as we asked our questions and toured the Telluride.

He secured us the perfect car and made the car leasing experience enjoyable. He was very transparent and made the process of touring the car, negotiating the deal to picking up the car truly seamless.

*When we came to pick up the car and sign the final papers it was a very cold day and Melvyn knew we would be with our kids. He surprised us by having the car parked in the showroom (in the warmth) so we could transfer our carseats and stay warm while we got the new car ready to go.

It's the small things like that paired with his expertise, patience and kindness that made Kia of West Nyack somewhere that we would definitely shop at again. I highly recommend working with Melvyn if you find yourself in the market for a Kia.